Assessiblity strives to ensure that its services are accessible to people with disabilities. has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Customer Support as follows:

Questions about the Terms of Service should be sent to us at

Collapsible content

Fine Metals


Gold, Platinum, and Palladium

While fine metals are durable and resistant to tarnishing, they may attract some buildup from cosmetics, hand washing and sanitizing.

Clean away any dirt and debris by soaking the pieces in warm water with mild dish soap and gently scrub them with a soft toothbrush.

If the metal has lost its lustre you can use a polishing cloth, or bring it to us for a professional clean + polish.



Diamonds, Sapphire, and Rubies

These precious stones are durable and beautiful but the settings do like to trap debris, body oils and cosmetics.

Some rubies have treatments that make them unsuitable for strong detergents and harsh cleaning methods like ultrasonic cleaners. At home these gems can be cleaned using a soft brush with a mild dish soap. 


Avoid soaking or wetting opals as much as possible.

Their softness and high water content make them prone to scratching, chipping and breaking and they can even be damaged by changes in temperature and humidity.

Wear opals gently and occasionally to keep their lustre as long as possible. Clean gently with a soft brush, mild dish soap and lukewarm water.


Most emeralds are oil-treated to fill internal fractures and bring out the best in each stone.

Take extra care to avoid contact with hot water, solvents and petroleum distillates that may remove the treatment and show internal fractures.

Clean gently using a soft brush with a mild dish soap and lukewarm water.



Pearls benefit from being worn and absorbing the natural oils on your skin. While they benefit from moisture, they should not be submerged in water. When cleaning, gently wipe with a soft cloth before putting them away. They can also be scratched due to their soft surface and should therefore be stored separately from other jewelry.

Cleaning & Storing.

Fine jewelry can be gently washed with warm water and mild soap. Make sure to rinse well. Dry completely with a soft, dry cloth. Avoid chlorine and cleaning agents. While it won’t tarnish, it can minimize its shine.

Some of Our fine pieces are delicate and must be stored properly to avoid tangles, bends or breaks. We suggest storing your pieces in individual pouches, separate from one another, clasped, laid flat or hung.